FAQ

What types of products does Lincoln Outfitters offer?

We specialize in outdoor adventure gear and comfortable lifestyle products. Our range includes apparel and accessories, bedding, blankets, water sports equipment, camping and hiking gear, cookware, coolers, and home items like fire pits and heaters. Whether you’re gearing up for a kayaking trip or cozying up your home, we’ve got you covered.

Are your products suitable for extreme outdoor conditions?

Yes! Many of our products are designed for outdoor enthusiasts who need reliable gear for camping, hiking, and water sports. We focus on durability and functionality to ensure our products can handle various adventures.

Do you offer face masks?

Yes, we offer face masks as part of our accessories collection, perfect for both outdoor use and everyday comfort.

Where does Lincoln Outfitters ship?

We ship globally to bring adventure and style to everyone! However, we currently cannot ship to Asia and some remote areas due to logistical constraints.

What shipping options are available?

We offer two convenient shipping methods:
– Standard Shipping: Costs $12.95, delivered within 10-15 days after dispatch via DHL or FedEx.
– Free Shipping: Available on orders over $50, delivered within 15-25 days after dispatch via EMS.

How long does order processing take?

We process all orders within 1-2 business days. After processing, delivery times depend on your chosen shipping method.

Can I track my order?

Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to monitor your package’s journey right to your doorstep.

What is your return policy?

Your satisfaction is our priority. We accept returns within 15 days of receipt. For more details, please check our return policy page or contact our customer support team.

How do I initiate a return?

If you’re not happy with your purchase, please reach out to our customer support team at [email protected]. We’ll guide you through the return process and ensure a smooth experience.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure checkout.

Is my payment information secure?

Yes, we use secure encryption technology to protect your payment information. Your transactions are safe with us.

Do I need an account to place an order?

While you can check out as a guest, creating an account allows you to track orders faster, save your preferences, and enjoy a more personalized shopping experience.

How can I contact customer support?

Our customer-centric support team is here to help! Reach out to us at [email protected] for assistance with delivery, tracking, order status, or any other questions.

What are your customer service hours?

We strive to respond to all inquiries within 24 hours during business days (Monday-Friday).