At Lincoln Outfitters Store, we stand behind the quality of our outdoor apparel and adventure gear. We want you to be completely satisfied with your purchase. If you’re not happy with an item, we’re here to help with a straightforward returns and exchanges process.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your item(s). Please note that all returned items must be in original, unused condition with all tags attached and in their original packaging.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the product you wish to return or exchange.
  2. Our team will respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and instructions for returning your item.
  3. Securely package the item(s) with the original packaging and include a copy of your order confirmation.
  4. Clearly write the RMA number on the outside of the package.
  5. Ship your return to our facility at:
    Lincoln Outfitters Store
    Returns Department
    1692 Lee Avenue
    MCVILLE, US 58254
  6. Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item or a defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process your return
  • PayPal: 3-5 business days after we process your return

Please note that shipping fees are non-refundable for changed mind returns.

Exchange Processing

If you’re exchanging an item for a different size or color, we’ll ship the new item once we receive your return. For exchanges of equal value, no additional payment is required. If the new item costs more, you’ll be charged the difference; if it costs less, we’ll refund the difference.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged unless defective:

  • Face Masques
  • Food & Household Goods

These restrictions align with common retail practices for hygiene-sensitive products.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We’ll arrange for a replacement or refund and provide a prepaid shipping label for returns of defective merchandise.

International Returns

Since we ship globally (excluding Asia and some remote areas), international customers are responsible for any customs fees, duties, or taxes associated with returning items. These costs are non-refundable.

Return Request Template

Use the following template when emailing us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Lincoln Outfitters Customer Service Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Product details: – Product Name: – Size/Color: – Reason for return/exchange: I have reviewed the return policy and confirm that the item is in its original condition with tags attached and packaging intact. Please provide me with the RMA number and return instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Questions?

If you have any questions about our returns and exchanges policy, don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help ensure your outdoor adventures are equipped with gear you love!