Shipping Policy

At Lincoln Outfitters, we’re committed to ensuring your outdoor adventures are equipped with gear you’ll love. We understand that sometimes things don’t work out, which is why we’ve created a straightforward shipping and returns process.

Shipping Information

We ship globally (excluding Asia and some remote areas) to bring quality outdoor gear right to your doorstep.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

Shipping Method	Cost	Delivery Time	Carrier
Standard Shipping	$12.95	10-15 business days after shipment	DHL or FedEx
Free Shipping	Free on orders over $50	15-25 business days after shipment	EMS

Returns & Exchanges Policy

We stand behind the quality of our outdoor apparel and adventure gear. If you’re not completely satisfied with your purchase, we’re here to help.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your item(s).

How to Initiate a Return or Exchange

1. Contact our customer service team at [email protected] within 15 days of receiving your order.
2. Include your order number and details about the product you wish to return or exchange.
3. Our team will respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and instructions.
4. Securely package the item(s) with the original packaging and include a copy of your order confirmation.
5. Clearly write the RMA number on the outside of the package.
6. Ship your return to our facility at:
   Lincoln Outfitters Store
   Returns Department
   1692 Lee Avenue
   MCVILLE, US 58254

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item or a defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged unless defective:

• Face Masques
• Food & Household Goods

These restrictions align with common retail practices for hygiene-sensitive products.

Refund Processing

Once we receive and inspect your return, we’ll process your refund within 3-5 business days. Refunds will be issued to the original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process your return
• PayPal: 3-5 business days after we process your return

Exchange Processing

If you’re exchanging an item for a different size or color, we’ll ship the new item once we receive your return.

• For exchanges of equal value, no additional payment is required.
• If the new item costs more, you’ll be charged the difference.
• If it costs less, we’ll refund the difference.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We’ll arrange for a replacement or refund and provide a prepaid shipping label for returns of defective merchandise.

International Returns

International customers are responsible for any customs fees, duties, or taxes associated with returning items. These costs are non-refundable.